在获悉发生可能引起保险索赔的事故后，应当立即联系保单上载明的查勘人报案。
国内货运运输保险基本索赔材料清单
1、保单
2、货运单及运输合同
3、提单、船运单、装箱单（如非水运则无需提供该项）
4、司机行驶证、驾驶证复印件
5、货值证明（货物发票或买卖合同或出库单等）
6、承运人的事故说明
7、货损货差证明（厂家检测报告；交通事故责任认定书、立案证明、消防证明、气象证明、海事报告
等第三方出具的证明；签收单；过磅单等）
8、维修报价及维修发票
9、被保险人身份证正反面复印件或三证复印件
10、被保险人银行账户信息（开户行要详细到XX 支行或分理处、开户名、账号）
进出口货运险基本索赔材料清单
集装箱整箱运输，如货物发生碰损、湿损等，通常需提供以下资料:
1.正本保单一联；original policy of insurance
2.正本提单一联（如是电放，须提供清晰的带有电放章的复印件）；original bill of lading (If B/L
surrendered/telex-released, please give us a clear copy of B/L with the stamp of
surrendered/telex-released)
3.正本发票和正本装箱单；Original commercial invoice & packing list with shipper’s stamp
and signature
4.买卖合同复印件（需在复印件上盖章，如合同是多页，请加盖骑缝章，并注明“与原件相符”）；copy
of sales contract with seller’s original signature and stamp on the copy and with the
statement “match with the original one”
5.出口报关单复印件；copy of export customs declaration form
6.详细说明货物包装情况，如包装方式、材料等；以及货物的装箱情况，如货物在何时何地由谁装箱，
并详细说明货物在集装箱内的积载、绑扎、固定情况（由发货人签字、盖章）；shipper’s statement
about the package pattern of the cargo, packing material, the stowage inside the container,
security fixation and where and when the container was stuffed by whom(with the shipper’s
original signature and stamp) ；如有装箱照片或监装报告请一并提供；if any loading report or
photos before shipment please also submit
7.集装箱装箱单；container load plan
8.装运港场站收据；dock receipt at loading port；或装运港的进出堆场的设备交接单EIR(向负责运
送至堆场的司机要) EIR(equipment interchange receipt) from and back to CY/port at the
loading port
9.卸货港的进出堆场的设备交接单EIR(向去卸货港拉货的司机要) delivery receipt or
EIR(equipment interchange receipt) from and back to CY/port, which could be got from the
driver who picked up the container from CY/port
10.收货人收货时与卡车司机之间的货物交接单；delivery receipt/note between the consignee
and the inland driver
11.收货人说明集装箱到达收货人处时外表及铅封状况（由收货人签字、盖章）consignee’s
statement about the condition of the container when arrived(with consignee’s signature or
stamp)
12.开箱时集装箱照片、货损照片；color photos of the damaged cargo and the container when
opened the container
13.收货人与承运人（和其他责任方）关于损失索赔的函件、传真等；correspondence exchange
with the Carriers and other Parties regarding their liability for the damage
14.收货人索赔函和索赔清单（须详细列名索赔事项和金额，并由收货人签字盖章）；consignee’s
detailed claim letter to Ping An which clarify the damage situation and the claim amount,
with consignee’s signature and/or stamp
15.如发生残值处理或维修，请提供相应的发票； if salvage action or recondition, please submit
the relevant invoices
海运集装箱整箱运输，如货物发生短少，通常需提供以下资料：
1.正本保单一联；original policy of insurance
2.正本提单一联（如是电放，须提供清晰的复印件）；original bill of lading (If B/L
surrendered/telex-released, please give us a clear copy of B/L with the stamp of
surrendered/telex-released)
3.正本发票和正本装箱单Original commercial invoice & packing list with shipper’s stamp and
signature
4.买卖合同复印件（需在复印件上盖章，如合同是多页，请加盖骑缝章，并注明“与原件相符”）；copy
of sales contract with seller’s original signature and stamp on the copy and with the
statement “match with the original one”
出口报关单复印件；copy of export customs declaration
5.装箱照片或监装报告请一并提供；if any loading report before shipment please also submit
6.装运港场站收据；dock receipt at loading port；或装运港的进出堆场的设备交接单EIR(向负责运
送至堆场的司机要) EIR(equipment interchange receipt) from and back to CY/port at the
loading port
7.卸货港的EIR(向去卸货港拉货的司机要) delivery receipt or EIR(equipment interchange receipt)
from CY/port, which could be got from the driver who picked up the container from
CY/port
8.收货人收货时与卡车司机之间的货物交接单；delivery receipt between the consignee and the
inland driver
9.收货人说明集装箱到达收货人处时外表及铅封状况（由收货人签字、盖章）consignee’s statement
about the condition of the container when arrived(with consignee’s signature or stamp
10.集装箱外观、铅封照片，货物照片；photos of the container and the seal, and photos of the
cargo
11.收货人与承运人（和其他责任方）关于损失索赔的函件、传真等；correspondence exchange
with the Carriers and other Parties regarding their liability for the damage
12.收货人索赔函和索赔清单（须列名索赔事项和金额）consignee’s claim letter to Ping An which
clarify the damage situation and the claim amount
海运集装箱拼箱运输，如货物发生损失，通常需提供以下资料：
1.正本保单一联；original policy of insurance
2.正本提单一联（如是电放，须提供清晰的复印件）；original bill of lading (If B/L
surrendered/telex-released, please give us a clear copy of B/L with the stamp of
surrendered/telex-released)
3.正本发票和正本装箱单；Original commercial invoice & packing list with shipper’s stamp
and signature
4.买卖合同复印件（需在复印件上盖章，如合同是多页，请加盖骑缝章，并注明“与原件相符”）；copy
of sales contract with seller’s original signature and stamp on the copy and with the
statement “match with the original one”
5.详细说明货物包装情况，如包装方式、材料等；以及货物的装箱情况，如货物在何时何地由谁装箱，
并详细说明货物在集装箱内的积载、绑扎、固定情况（由发货人签字、盖章）；shipper’s statement
about the package pattern of the cargo, packing material, the stowage inside the container,
security fixation and where and when the container was stuffed by whom(with the shipper’s
original signature and stamp) ；如有装箱照片或监装报告请一并提供；if any loading report or
photos before shipment please also submit
6.出口报关单复印件；copy of export customs declaration
7.发货人与拼箱代理之间的交接货物的交接单；the receipt of the cargo between the shipper and
the agent who stuffed the container
8.收货人或其代理从拆箱仓库提货的交接单或签收单；the delivery receipt between the consignee
and the de-stuffing warehouse
9.拆箱仓库的拆箱报告（须拆箱仓库的签章)；de-stuffing/outturn report from the de-stiffing
warehouse(with the warehouse signature)
10.收货人说明收到货物时的货物的状况（由收货人签字、盖章）；consignee’s statement about
the cargo when received (with consignee’s signature or stamp)
11.货物照片；color photos of the cargo
12.收货人与承运人（和其他责任方）关于损失索赔的函件、传真等；correspondence exchange
with the Carriers and other Parties regarding their liability for the damage
13.收货人索赔函和索赔清单（须列名索赔事项和金额）consignee’s claim letter to Ping An which
clarify the damage situation and the claim amount
14.如发生残值处理或维修，请提供相应的发票；if salvage action or recondition, please submit
the relevant invoice
空运货物，如发生损失，通常需提供以下资料：
1.正本保单一联；original policy of insurance
2.正本航空运单一联；original air waybill
3.正本发票和正本装箱单；Original commercial invoice & packing list with shipper’s stamp
and signature
4.买卖合同复印件（需在复印件上盖章，如合同是多页，请加盖骑缝章，并注明“与原件相符”）；copy
of sales contract with seller’s original signature and stamp on the copy and with the
statement “match with the original one”
5.出口报关单复印件；copy of export customs declaration form
6.收货人或其代理在航空公司提货仓库提取货物时的交接单或签收单；the delivery receipt between
the consignee or his agent at the delivery warehouse
7.收货人说明收到货物时的货物的状况（由收货人签字、盖章）；consignee’s statement about the
cargo when received (with consignee’s signature or stamp)
8.货损照片；color photos of the damaged cargo
9.航空公司或其代理出具的货损/货差证明，或收货人已收到航空公司已赔付货损的赔款收据,或航空公
司对收货人索赔做出赔付承诺的书面回函；the damage/loss report from the airline company or
its agent, or the payment receipt signed by the consignee which means that the carrier has
paid the damage/loss according to the clause of the waybill, or the airline company’s
written confirmation of paying to the damage/loss to the consignee
10.收货人与承运人（和其他责任方）关于损失索赔的函件、传真等；correspondence exchange
with the Carriers and other Parties regarding their liability for the damage
11.收货人致平安的索赔函和索赔清单（须列名索赔事项和金额）consignee’s claim letter to Ping
An which clarify the damage situation and the claim amount
12.如发生残值处理或维修，请提供相应的发票；if salvage action or recondition, please submit
the relevant invoice
冷藏集装箱运输货物发现变质、腐烂等，通常需要提供下列资料：
1.正本保单一联；original policy of insurance
2.正本提单一联（如是电放，须提供清晰的复印件）；original bill of lading (If B/L
surrendered/telex-released, please give us a clear copy of B/L with the stamp of
surrendered/telex-released)
3.正本发票和正本装箱单；Original commercial invoice & packing list with shipper’s stamp
and signature ；
4.买卖合同复印件（需在复印件上盖章，如合同是多页，请加盖骑缝章，并注明“与原件相符”）；copy
of sales contract with seller’s original signature and stamp on the copy and with the
statement “match with the original one”
5.出口报关单复印件；copy of exporting customs declaration form
6.货物品质证书原件；original quality certificate
7.检验检疫证书原件；original phytosanitary certificate/ Animal and quarantine certificates
8.详细说明货物包装情况，如包装方式、材料等；以及货物的装箱情况，如货物在何时何地由谁装箱，
并详细说明货物在集装箱内的积载、绑扎、固定情况（由发货人签字、盖章）；shipper’s statement
about the package pattern of the cargo, packing material, the stowage inside the container,
security fixation and where and when the container was stuffed by whom(with the shipper’s
original signature and stamp) ；如有装箱照片或监装报告请一并提供；if any loading report or
photos before shipment please also submit
9.此次货物运输的冷藏集装箱温度记录原件；original carrier’s temperature record of the
refrigerator container
10.装运港场站收据；dock receipt at loading port
11.装运港的进出堆场的设备交接单EIR(向负责运送集装箱至堆场的司机要) ；EIR(equipment
interchange receipt) from and back to CY/port at loading port
12.卸货港的EIR(向去卸货港拉货的司机要) delivery receipt or EIR(equipment interchange
receipt) from CY/port, which could be got from the driver who picked up the container from
CY/port
13.进口国检验检疫证书原件；original phytosanitary certificate/ Animal and quarantine
certificates issued by importing country government
14.进口报关单；importing customs declaration form
15.收货人收货时与卡车司机之间的货物交接单；delivery receipt between the consignee and the
inland driver
16.收货人说明集装箱到达收货人处时外表及铅封状况（由收货人签字、盖章）consignee’s
statement about the condition of the container when arrived(with consignee’s signature or
stamp)
17.开箱时集装箱照片、货损照片；color photos of the damaged cargo and the container when
opened the container
18.收货人与承运人（和其他责任方）关于损失索赔的函件、传真等；correspondence exchange
with the Carriers and other Parties regarding their liability for the damage
19.收货人索赔函和索赔清单（须列名索赔事项和金额）consignee’s claim letter to Ping An which
clarify the damage situation and the claim amount
20.如发生残值处理或维修，请提供相应的发票；if salvage action or recondition, please submit
the relevant invoice
快递公司寄送的货物如发生损坏或短少，通常需提供下列资料：
正本保单一联；original policy of insurance
正本快递运单一联；original waybill
正本发票和正本装箱单；Original commercial invoice & packing list with shipper’s stamp and
signature
买卖合同复印件（需在复印件上盖章，如合同是多页，请加盖骑缝章，并注明“与原件相符”）；copy
of sales contract with seller’s original signature and stamp on the copy and with the
statement “match with the original one”
收货人从快递公司收到货物时的签收单；the delivery receipt between the consignee and the
express company when the consignee received the cargo
收货人说明收到货物时的货物的状况（由收货人签字、盖章）；consignee’s statement about the
cargo when received (with consignee’s signature or stamp)
快递公司的货损证明；damage report issued by the express company
货损照片；color photos of the cargo and the package
收货人与承运人（快递公司）间关于损失索赔的函件、传真等；correspondence exchange with the
Carriers and other Parties regarding their liability for the damage
收货人索赔函和索赔清单（须列名索赔事项和金额）consignee’s claim letter to Ping An which
clarify the damage situation and the claim amount
如发生残值处理或维修，请提供相应的发票；if salvage action or recondition, please submit the
relevant invoice
正本保单一联；
正本快递运单一联；
货物在国内的原始购买发票；
国际货物买卖价值证明，包括正本发票和正本装箱单、买卖合同复印件、报关单等（需在复印件上盖
章，如合同是多页，请加盖骑缝章，并注明“与原件相符”）；
收货人从快递公司收到货物时的签收单；
收货人说明收到货物时的货物的状况（由收货人签字、盖章）；
快递公司的货损/货差证明；（如非英语或汉语文字，须翻译）
货物/包裹照片；
收货人与承运人（快递公司）间关于损失索赔的函件、传真等；
收货人索赔函和索赔清单（须列名索赔事项和金额）
正本保单一联.